Administration/Reception, The Green Practice (Govan HC)

The Green Practice, Govan, are looking for a cheerful, efficient and enthusiastic individual to work within our busy practice team.

The reception is the hub of the practice for both patients and clinicians, so the ability to multi-task, remain calm under pressure and think on your feet is essential.
Experience of working in a reception environment is essential as knowledge of working in a GP surgery whilst experience in our VISION clinical and DOCMAN systems would be an advantage.

Duties will include:
• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Dealing with administrative queries and requests from patients/clinicians
• Arranging appointments via our clinical software
• Giving test results/messages to patients
• Dealing with Prescription requests
• Processing patient registrations and requests for our Online Services
• Ensuring patient details are up to date

Essential Requirements:
• Good attention to detail and ability to adapt to all situations with ease
• Confident with IT
• Team player
• Work independently and ability to use own initiative
• Excellent customer service and patient focused
• Understand the importance of confidentiality

Apply To

Please submit a current CV & covering letter to the Practice Manger’s email address below.

Sharon McGurn Practice Manager, sharon.mcgurn@nhs.scot, 0141 531 8447