Medical Receptionist, Glenmill Medical Practice

We are seeking a friendly, organised, and patient-focused Medical Receptionist, to join our busy GP Practice. The successful candidate will be the first point of contact for our patients and will play a vital role in ensuring the smooth day-to-day running of the practice.

Key Responsibilities:

• Welcoming patients in person and responding to telephone calls courteously and efficiently
• Booking, amending, and cancelling appointments using the clinical system
• Managing patient queries and signposting appropriately
• Handling correspondence, prescriptions, and general administrative duties
• Workflow Optimisation via Docman system
• Supporting clinicians and colleagues as part of a collaborative practice team
• Adhering to confidentiality, GDPR, and practice policies at all times

About You:

• Previous experience in a GP practice or healthcare setting is desirable but not essential
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confident using computer systems; experience with clinical systems (e.g. EMIS/Docman is advantageous
• Confident using Windows 11 and Outlook
• Ability to remain calm and professional in a busy environment
• Commitment to patient care and confidentiality
• Reliable and flexibility to cover during periods of annual leave and sickness

What We Offer:

• A supportive and friendly working environment
• Training and development opportunities
• NHS Pension Scheme
• 6 weeks annual leave and Public holidays pro rota
• Opportunity to be part of a dedicated primary care team

Apply To

Lorraine Ash
Practice Manager
Glenmill Medical Practice
1191 Royston Road
Glasgow
G33 1EY
lorraine.ash@nhs.scot

0141 770 4052